Warranty and Type Approval Specialist (JLR) (m/f)
Wallis Adria d.o.o.
Prijava do: 17. 11. 2025.
Lokacija rada: Zagreb
Opis posla
Warranty:
a. Warranty claim management
- Regular daily controls of all claims in the system
- Daily support for all retailers
- Preparing all reports, weekly and monthly
- Reimbursement process – closing full cycle
b. Management of all specific cases
- Goodwill GW
- Warranty audit in the field
c. Recall campaigns management
- Campaigns realization
Customer care:
- Daily involvement in cases when there is any technical customer complaint or issue received from the CEM team
Homologation:
- Overall control of the process and guidance to the person responsible for this job
- Preparation of manufacturer certificates, vehicle declarations (only as deputy position while homologation support is absent)
Technical support:
- Management of TA reports in EPQR/GCM system
- Supporting retailers in all technical issues (from office and in the field)
- Special tools support for retailers (e.g. diagnostic tool support)
- Responsible for all technical reports, technical KPI's and cooperation with JLR (Jaguar, Land Rover) and retail network
- RTM Retailer Assessments (Retailer Technical process)
Vrsta poslaStalni radni odnos
Potrebno obrazovanje, znanja i vještine
Stručna spremaViša stručna sprema
JezikEngleski (B2), Hrvatski (Materinji)
Minimalne godine radnog iskustva3-5
Poslodavac ti nudi
- Dynamic and collaborative team environment
- Opportunity to work with one of the world’s most iconic automotive brands
- Professional growth within a regional automotive group
- Attractive financial package
- Monthly financial benefits
- Annual performance-based bonus
- Life and accident insurance, and enhanced health coverage
