Learning and Development Agent (m/f)

AGS Movers Zagreb is hiring a Learning and Development Agent to join our multinational team. You'll support a global network of over 300 branches and 3,000 employees working in the removals, records management, relocation and heritage industries. Most of your work will be conducted online, with the chance of travel to branches worldwide. Key Responsibilities: - Deliver engaging training in industry-specific software, empowering users to confidently apply tools in their daily tasks - Provide user support when challenges arise - Analyse tool usage reports and proactively identify training needs across branches - Create and maintain training materials (guides, videos, etc.) - Test and evaluate new IT tools before global rollout

What We’re Looking For: We value a combination of IT competency and soft skills to thrive in this role Essential Qualifications: - Excellent English (C1) communication skills (written and spoken) - Strong storytelling skills to simplify complex processes - Proficiency with Microsoft Word and the Internet - A natural curiosity for IT and the ability to quickly learn and feel comfortable using new tools (but no need to be an expert!) - Eagerness to take on creative challenges Big Advantages: - Knowledge of French (a significant asset, but not mandatory) - Experience with Microsoft Power Automate, PowerApps, and Excel - Teaching, training, or media creation experience