We are seeking motivated and empathetic Outbound Sales & Customer Retention Agents to join our remote team for a long-term project in cooperation with a well-known media and e-commerce brand.
This position focuses on reactivation and loyalty calls to existing and former customers. Your task is to build trust, offer updated promotions, and strengthen long-term customer relationships through professional and friendly communication.
Your Responsibilities:
- Contact existing and former customers to present new offers and promotions
- Reactivate previous buyers and increase customer loyalty
- Follow structured sales scripts while keeping conversations natural and personal
- Assess customer needs and recommend suitable offers clearly and confidently
- Document customer details and call outcomes in the CRM system
- Maintain professionalism, empathy, and compliance at all times