IT Support Team Lead (m/f/d)
Zagreb

About CloudSense

Since its founding in 2009, CloudSense has performed over 100 successful implementations in the last decade, and provides support for businesses in over 30 countries across 4 continents.

Ambitious telecommunications, media and services enterprises rely on CloudSense to help them thrive in a digital-first economy, by transforming sales processes, increasing productivity and enhancing profitability.

To learn more, visit CloudSense.com.

About the Team

We support the operational work of CloudSense, enhancing its ability to function as a best-practice, people-oriented service, while creating and sustaining a pleasant and appreciative working environment.
With our provided efficient and effective support, we allow the wider departments to deliver on our broader strategic business goals and objectives.

Competencies, Knowledge, Skills, Abilities, and Experience

We are seeking a highly motivated IT Support Team Lead to join our CloudSense team. We are looking for someone who is a good communicator and is keen to understand business problems and is not shy to correspond with different stakeholders in a company including those on the exec level.
You will be responsible to manage cloud environments and supporting cloud-based application development while ensuring application performance, availability, and scale You and your team will also ensure monitoring of local computer networks, IT equipment distribution and usage within the company, and software solutions across multiple company locations.

Specifically, you or by managing your team, will:

Provide mentorship and leadership to a team of system administrators / DevOps.
Be the leader in defining IT Support policies and procedures
Manage cloud environments (Google Workspace, Atlassian tools, Salesforce, and others) in accordance with company guidelines,
Plan and track activities related to security according to ISO27001 standard
Service and monitor servers in a virtualized environment, physical servers, and data storage devices
Maintain, supervise, and monitor local computer networks, IT equipment, and software solutions across multiple locations
Support cloud-based application development
Ensure application performance, availability, and scale
Work in a team to identify and implement the most optimal cloud-based solutions for the company
Among others, interact with Executive stakeholders, provide software consulting and support, and make recommendations based on company needs
Configure routers and similar systems - VLANs, VPNs (multiple locations)
Surveillance of backup systems for server platform
Maintenance of telecommunication VoIP infrastructure
Provide end-user support for relevant IT-associated services

Required skills

Bachelor's degree in Computer Science, Information Systems, or a related field
At least 5 years of work experience in IT support, administration, or related field
Excellent verbal and written communication skills
Strong leadership skills with the ability to mentor and manage a team
In-depth knowledge of current IT technologies such as MS Windows Server operating systems (Active Directory, DNS, DHCP…) and network technologies (TCP/IP, DHCP, DNS)
Familiarity with Linux operating systems
Understanding of virtualization technologies (VMware ESXi)

Desired skills

Experience with Salesforce
Experience working with JIRA and Confluence
Experience in scripting languages (Bash, Powershell, or Python)
Experience with Juniper network equipment

Tools and platforms

Salesforce
Kimble Delivery
Atlassian suite (JIRA, Trello, Confluence)
Google Suite

Feel free to apply by filling in the application and attaching your English resume.

Apply for this job

IT Support Team Lead (m/f/d)

Cloudsense d.o.o.

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