Travel Coordinator (m/f)

As we continue to expand, we are looking to hire two Travel Coordinators to join our growing operations office in Split. As a company we deal with thousands of clients and therefore we are looking to hire someone who is experienced in working in a very busy office environment and has a strong multi-tasking ability. What the role involves The day to day role involves working within our Split based operations team and carrying out the following duties: - Processing bookings from American, British, Australian and Canadian clients into our systems - Booking hotels for our guests and making sure all details are correctly communicated to the hotel - Speaking to our local guides about private tours our guests are looking to do - Booking catamaran tickets and entrances to various national parks - Liaising with transfer companies and ensuring we send them accurate information - Ensuring that the CRM system, reservations system and other portals we use are kept up to date - Working closely with the finance team to ensure that supplier invoices are paid by deadlines set - Booking restaurants for our clients - Finalizing and checking travel documents ahead of our clients travel - Communicating effectively with clients to obtain self booked flights and other pre-departure information that is required to finalise their documents - Dealing with emergency phone calls, if clients have any issues whilst on their holiday - Preparing merchandise & welcome packs for clients - Greeting clients when they arrive in respective ports - Delivering our merchandise in Split area on daily basis (hotels, post office, etc.) - Helping with various tasks outside of office and meeting clients for emergencies (personal car required) - Being a key part of the team and helping your colleagues deliver a busy season

Who are we looking for? - Experience working in luxury travel coordination, ideally with a luxury tour operator or a DMC - Extensive knowledge of Croatia and European destinations - Experience coordinating with hotels, tour guides, and transfer drivers - Excellent English communication skills, both verbal and written - Strong proficiency in Microsoft Word and Excel - A keen eye for detail and the ability to solve problems effectively - Exceptional customer service skills with a professional command of written and spoken communication - A proactive "can-do" attitude with the ability to think creatively and outside the box - Willingness to perform a variety of tasks within the office environment - A strong team player who brings positive energy and is willing to go the extra mile to help colleagues - Highly organized with the ability to work independently with minimal supervision - A passion for travel and discovering new experiences