Philip Morris Zagreb d.o.o.
<b>Be a part of a revolutionary change</b> At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. We are looking for a Manager Consumer Experience (CX) to join our dynamic, diverse, and disruptive Omni Channel Consumer Experience (OCX) team and cover Croatian and Slovenian markets. The Manager Consumer Experience owns retention vision, operating model, and performance outcomes across the consumer journey. This role sets strategy and leads end-to-end design, execution, and continuous optimization of retention and product care programs across all channels and categories, ensuring measurable impact on engagement, advocacy, and brand equity. The Manager Consumer Experience is accountable for translating consumer insights into a differentiated value proposition and for delivering seamless, compliant, and high-performing consumer experience. They provide strategic direction and people leadership while serving as the central retention point between Marketing, Digital, Finance, Legal, and Field Operations. We offer full-time employment with contract for an indefinite period of time. Location of work is Zagreb with possibility of hybrid work.Nagrade i certifikati
