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Customer Support Admin (m/f)

MKO Complete Solutions d.o.o.
Prijava do: 26. 07. 2024.
Lokacija rada: Zagreb

Opis posla

The position of a Customer Support Admin is an essential part of our customer support service, but instead of communicating directly with customers, you'll be working on the back end with external payment processors! What would your working day look like? - Working in shifts (morning 7am-3pm, afternoon 3pm to 11pm and night shifts from 11pm to 7am) - Managing financial transactions with external payment processors - Monitoring balances within payment processors - Approving or denying transactions - Assisting our Customer Support agents in troubleshooting issues - Responding to other departments' needs and concerns in a professional and friendly manner Start date: July 31.
Vrsta poslaStalni radni odnos

Potrebno obrazovanje, znanja i vještine

You are a fit if you: - Are fluent in verbal and written communication in English - Are precise, meticulous and attentive to details - Enjoy problem solving, and have good analytical and numerical skills - Are excellent multitasking in a fast-paced digital environment - Can maintain focus for 8-hour office work - Are a team player Since we work 24/7 an absolute must for us are two things: - You are willing to work daily from our office - You are willing to work on a shift based schedule, weekends and night shifts Here's what will give you an advantage: - Previous work experience in similar roles - Love for sports - Experience in different communication tools (Discord, Slack)
JezikEngleski (C1)
Minimalne godine radnog iskustva0-1

Poslodavac ti nudi

What we offer as a Company: - Permanent working contract - Starting salary from 1100 € - Performance-based bonus scheme - Multisport card or Fitness allowance in the amount of 50 € - Paid Bolt transportation to and from the office 15x monthly - Awesome quarterly team building events like laser tag and paintball - A day off for your birthday after a year of working in the Company - Lots of opportunities for growth and additional education
MKO Complete Solutions d.o.o.
MKO Complete Solutions d.o.o.
https://mkocompletesolutions.com/Brezovička cesta 1, 10000 ZagrebWe are a young, tightly knit, international Company focused on providing different services to our clients in the iGaming industry, one of them being the friendliest customer support! Our team is composed of helpful, kind and motivated people and we as a Company do our best to make every employee feel like a valued member.
Potreban broj zaposlenika2
Oglas objavljen16. 07. 2024.
Prosječna neto plaća u kategoriji Administrativna zanimanja iznosi 1171.8 EUR*
Saznaj plaću za željenu poziciju prema svojim kvalifikacijama!Usporedi plaću*Prikazana plaća nije plaća poslodavca oglasa koji gledate, već prosjek plaće te kategorije u Hrvatskoj