Jr Ocean Freight Forwarder / Customer Service (m/f)

- Manage Ocean Freight shipments end-to-end, ensuring smooth and timely execution from booking to final delivery - Coordinate with customers, carriers, transport providers and internal teams throughout the shipment process - Prepare and manage transport documentation, ensuring accuracy and timely processing - Provide proactive customer updates and ensure a high level of customer service - Monitor shipment milestones and quickly resolve delays, operational issues and exceptions - Support claim handling and issue resolution when required - Ensure accurate shipment and file information in our systems and support the invoicing and file-closing process - Collaborate with Pricing, Booking and Sales teams to ensure efficient workflows and a positive customer experience

- Experience in the logistics or transportation industry - Familiarity with freight forwarding, shipping, or warehousing - Proficiency in Croatian, English and another language