First Level Support Agent (m/f)

Note: Entry Level Position . To support our iGP Tech team, we are looking for a dedicated and detail-oriented First Level Support Agent. You will be the first point of contact for our clients, helping them resolve technical issues and providing excellent customer service primarily through our ticketing system. This role is ideal for someone who enjoys problem-solving, clear communication, and ensuring a smooth experience for every customer - all without being tied to phone-based calls. What You’ll Be Doing: - Logging, tracking, and resolving tickets submitted via the ticketing platform - Handling incidents - acting as the key point between clients and technical teams to ensure timely resolution - Troubleshooting technical issues and providing guidance to clients - Maintaining up-to-date knowledge of our products, services, and internal procedures, including creating and updating relevant documentation - Ensuring clear communication and high levels of customer satisfaction