Service Office Coordinator (m/ž)

Are you interested in… - Coordination of service activities: Organizing and coordinating technicians' daily schedules - Documentation management: Keeping records of all service activities, including data entry into the Business Management System (DSM) - Communication with customers: Answering customer inquiries, scheduling appointments and providing services information - Order processing and invoicing: Processing orders, creating invoices, and tracking payments Inventory Tracking: Maintaining stocks of parts and materials - Technician Support: Providing administrative support to service technicians, including preparing the necessary documentation - Reporting: Preparation of regular reports on the work performed, costs, income and performance - Complaint Handling: Handling and resolving customer complaints and issues in an efficient and professional manner - System Update: Regularly update the systems with new customer information, service calls, and work statuses - Regulatory Compliance: Ensuring that all administrative processes and procedures are in accordance with relevant laws, regulations, and internal company policies

Do you bring along... - Previous work experience in a similar position - Experience in a technical field or a service environment is a plus - Customer-centered, friendly & professional mindset - Good planning and organization abilities - Flexibility & the ability to work under pressure - Languages: Knowledge of English is a plus - Computer skills (MS Office package, SAP knowledge is a plus)