Payments and dispute resolution specialist (m/f)
AIRCASH d.o.o.
Prijava do: 18. 01. 2025.
Lokacija rada: Zagreb
Opis posla
We’re excited to announce that our Risk monitoring team is expanding!
We’re looking for driven, detail-oriented professional to join us as Payments and Dispute resolution Specialist.
Key Responsibilities:
- Review customer claims and resolve disputes by conducting thorough investigations
- Manage chargeback and dispute resolution
- Work with banks, processors, and other financial institutions to resolve disputes and payment processing issues
- Oversee transaction processing – ensure that all transactions are processed accurately and efficiently
- Manage, analyse and report dispute and chargeback rates, success rates, and resolution timelines
- Continuously review, manage and lead projects to improve transaction processing workflows
- Work with internal teams and external parties to optimize payments and processes
- Maintain compliance with financial regulations, company policies and industry standards
Vrsta poslaStalni radni odnos
Potrebno obrazovanje, znanja i vještine
Qualifications you bring:
- Have experience in payment operations, processing, dispute resolution, chargeback or related activities
- A completed university degree in a relevant field
- Strong problem-solving abilities, attention to detail, organizational and time management abilities
- Excellent communication skills, with professional fluency in English
- High proficiency in Microsoft Office tools – you have no problem analysing and structuring the data in an understandable and presentable way
- Ability to take ownership of tasks, identify issues early, and prioritize work efficiently
- Strong focus on teamwork, knowledge sharing and contributing to collective goals
Stručna spremaVisoka stručna sprema, Viša stručna sprema, Magistar struke, Sveučilišni prvostupnik
Digitalne vještineMS Office
Poslodavac ti nudi
What’s in it for you:
- Work at the top of Fintech industry in international environment
- Opportunity to participate in interesting, global-reaching projects
- Dedicated time and resources for growth and adopting new skills
- Freedom to contribute, no matter what your job title is
- As we regularly research the market, you can expect a competitive salary according to your experience
- Start your working day off right, coffee and tea are waiting for you every morning in our kitchen
- Daily lunch – catering service, 5 different menus every day (including veggie) and fresh fruit delivered to the office daily
- Christmas, Easter bonus and annual gift
- 100% paid Multisport card
- Comprehensive medical check-up
- Benefits for parents (newborn baby bonus, child gift, days off for first kindergarten/elementary school days)
Where will you be working:
- We value time and knowledge that our employees put into their work - which is why we have a personalized onboarding process into your new role with us
- Our success is based on listening to the opinions of our employees and their proactivity - you will have the opportunity to give your feedback as well as receive it on a regular basis
- We invest in our employee’s knowledge and provide them with all the tools and resources needed for them to be at the level of challenges
- You will be working in a company where friendly and team atmosphere is deeply rooted as core value
AIRCASH d.o.o.
https://aircash.eu/Ulica Grada Vukovara 271, 10000 ZagrebHi, we are Aircash, the first Croatian Fintech, a licensed EU electronic money institution and issuer of the Aircash Mastercard prepaid card. Our vision is to be the most creative super-app in Europe and to create a better payment experience for everyone. That is why we innovate every day to provide new products and services to our users and create new trends in the Fintech industry. Our team of 100+ employees work on one product – the Aircash platform – and continuously develops new, innovative services and functionalities using our own knowledge and resources. If you are interested in working in a stable and constantly growing innovative company on a platform with heading to 1,000,000 users across Europe, contact us - we would love to talk to you!Potreban broj zaposlenika1
Oglas objavljen08. 01. 2025.
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