Travel Coordinator (m/ž)

Job overview: Unforgettable Travel is one of the region’s leading luxury travel companies, welcoming over 4,000 international guests each year. As we continue to grow, we are expanding our Split operations office and are now looking for two Travel Coordinators to join our dynamic team. This is a fantastic opportunity for someone passionate about travel and hospitality, eager to grow within an international company, and ready to thrive in a busy, fast-paced environment. What the role involves: As a Travel Coordinator, you’ll be part of our Split-based operations team, handling daily tasks that ensure our guests enjoy seamless journeys. Your responsibilities will include: Core daily responsibilities: - Work to a structured calendar of operational tasks - Process client bookings (mainly US, UK, Australian, Canadian markets) in our systems - Book hotels and ensure details are correctly communicated - Liaise with local guides about private tours - Arrange catamaran tickets, national park entrances, restaurants, and transfers; ensuring accurate information is sent - Keep CRM, reservation system, and costing sheets up to date - Confirm services with ground suppliers using reports and systems - Book restaurants for our clients - Prepare and finalize client travel documents before departure - Communicate effectively with clients to obtain flight details and other pre-departure information - Support customer service requests promptly and accurately Financial and reporting duties: - Maintain costing sheets for control purposes - Work closely with finance to ensure supplier invoices are paid by deadlines Client support & field tasks: - Deal with emergency phone calls if clients face issues while traveling in season, including out of office hours - Greet clients in respective ports - Assist with fluid tasks outside the office (including Dubrovnik check-ins during summer), including meeting clients for emergencies Teamwork and general duties: - Be a supportive team player, especially during busy season peaks - Mentor and provide guidance to junior coordinators, sharing knowledge and best practices - Perform other related duties as assigned by management - Help management identify process improvements and contribute to smoother operations

Who are we looking for? - 5+ years of relevant experience in travel operations (luxury travel/DMC experience strongly preferred) - Strong knowledge of Croatia and European destinations - Proven coordination skills with hotels, guides, and transfer providers - Fluent English (C1 level, written & spoken) - Strong proficiency in MS Word, Excel, Google Workspace, Slack, Outlook, Lime - Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required. - Highly organised, detailed-oriented - Knowledgeable customer service and communication skills - A proactive "can-do" attitude with the ability to think creatively and outside the box - Willingness to perform a variety of tasks within the office environment - A strong team player who brings positive energy and is willing to go the extra mile to help colleagues - Must be able to work independently and productively with minimum supervision - Recognizes problems, identifies possible causes, and resolves routine problems - Ability to look at situations from several points of view - A passion for travel and discovering new experiences, knowledge of geography is necessary