Hotel General Manager (m/f)

Prerequisites: The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights. Education: A university degree in management or a related field with Experience in opening, managing, or re-positioning a hotel with a clear track record. Excellent computer system skills. Responsible: Responsible for managing the hotel management team (HODs) and overall hotel targets to deliver an excellent Guest experience. A General Manager would also be required to manage between profitability and guest satisfaction measures. Duties: - Oversee the operations functions of the hotel, as per the Organizational chart. - Hold regular briefings and meetings with all heads of departments. - Ensure full compliance with Hotel operating controls, SOPs, policies, procedures, and service standards. - Lead all key property issues including capital projects, customer service, and refurbishment. - Handling complaints and overseeing the service recovery procedures. - Responsible for the preparation, presentation, and subsequent achievement of the hotel’s annual Operating Budget, Marketing, and sales Plan and Capital Budget. - Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. - Ensure all decisions are made in the best interest of the hotels and management. - Deliver hotel budget goals and set other short and long-term strategic goals for the property. - Developing improvement actions and carrying out cost savings. - A strong understanding of P&L statements and the ability to react with impactful strategies. - Closely monitor the hotel’s business reports daily and make decisions accordingly. - Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate. - Maximizing room yield and hotel/resort revenue through innovative sales practices and yield management programs. - Prepare a monthly financial report for the owners and stakeholders. - Draw up plans and budgets (revenues, costs, etc.) for the owners. - Helping in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment and services. - Act as a final decision maker in hiring a key staff. - Coordination with HOD’s for the execution of all activities and functions. - Overseeing and managing all departments and working closely with department heads daily. - Manage and develop the Hotel Executive team to ensure career progression and development. - Be accountable for the responsibilities of department heads and take ownership of all guest complaints. - Provide effective leadership to hotel team members. - Lead in all aspects of business planning. - Respond to audits to ensure continual improvement is achieved. - Corporate client handling and taking part in new client acquisition along with the sales team whenever required. - Assisting in residential sales as and when required and developing strong sales prospects. - Responsible for safeguarding the quality of operations both (internal & external audits). - Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements.

Work in international environment, use of English in daily communication.