Customer Order Processing Officer (m/f)

In the territory of Zagreb, within B. Braun’s Hospital Care portfolio, there is an exciting career opportunity. Duties and Responsibilities: - Processes customers’ orders - Informs customers about deviations from the defined delivery date or the possible replacement - Prepares all sales documents and performs all administrative tasks in the ERP - Participates in the product recall process - Contacts and coordinates with the Sales department regarding specific daily situations or customers’ requirements - Keeps records of returned signed statutory documents and all records that prove company business transaction - Prepares business reports related to the sale and delivery of goods - Act according to defined company rules

Professional competencies: - High school or Bachelor's degree - Minimum 2 years of relevant working experience in customer support - Advantage: Working efficiency in ERP (Navision, SAP) - Advantage: Working experience in a corporate international environment - Advantage: Healthcare industry - Advanced knowledge of Excel (eg: pivot, VLOOKUP) - Fluency in English language Personal Competencies: - Demonstrate a positive attitude and think in terms of solutions - Demonstrate efficiency in a highly dynamic environment - Establish key relationships with clients - Interact constructively with colleagues and clients - Act analytically and systematically