IT Technician - Entry Level (m/f)
MIND Solutions d.o.o.
Prijava do: 02. 12. 2024.
Lokacija rada: Zagreb or remote
Opis posla
We are a fast-growing IT company working with our US-based partner, Creative Technology Solutions, to bring top-tier IT practices to the healthcare industry in the USA. At MIND Solutions, people development and satisfaction are central to everything we do, and we're committed to creating an enjoyable work environment that supports and fosters professional growth. Over the last 5 years, believing in the potential of our people, we have predominantly grown our teams by promoting from within. As our IT Support Team is constantly growing, we are always on the lookout for IT Technicians from anywhere in Croatia.
As an IT Technician, you'll be providing technical support and superior customer service to end-users across the US via phone, email, and remote access. No two days will be the same - you'll be challenged and engaged every step of the way! On any given day, you might be helping a small office with their Wi-Fi setup, and half an hour later you might be troubleshooting an enterprise-grade network for a 9-story building. As you progress, you will occasionally also have the opportunity to participate in dynamic and exciting client-focused projects and onboarding experiences!
On a day-to-day basis you will:
- Communicate directly with end-users from all over the USA, using different channels (phone, email)
- Configure and manage end-user IT equipment, such as workstations, tablets, printers, scanners, and/or other devices
- Set up and configure end-user email clients, shared files and folders, domain accounts, installations, updates of software, etc.
- Troubleshoot various end-user issues with their local desktop, peripherals, and virtual workstations
- Troubleshoot various Server related issues
- Collaborate with the team to resolve complex or client-wide issues
- Document processes, reported issues, and solutions
Vrsta poslaStalni radni odnos
Potrebno obrazovanje, znanja i vještine
You'll be successful in this role if:
- You are fluent in written and spoken English
- You’re able to work from 3 PM to 11 PM (main shift for our IT Support Team)
- You have essential knowledge of MS Windows and MS Office 365, and basic understanding of Computer Networks
- You have excellent communication skills
- You’re a team player
- You pay attention to detail in your work
- You enjoy solving problems and you’re eager to develop your knowledge
- You’re quick to learn and comfortable working in a dynamic IT environment
Bonus points:
- You have work experience in IT support and/or customer support
Digitalne vještineMS Office, MS Windows
JezikEngleski (B2)
Poslodavac ti nudi
What’s in it for you:
Growth and Development
- Dedicated Training Program - for your first months in MIND you'd be trained on Windows and Networking basics
- Interesting and Challenging Environments - opportunity to work with leading technologies and brands such as Microsoft, Google, VMWare, Cisco Meraki, Sophos, Atlassian, and many more!
- Clear Career Path - we offer ongoing opportunities for learning and development within our teams
- Technical Exams and Certifications – take the opportunity to get certified by CompTIA, Microsoft, and Cisco, as per your seniority
Financial Perks
- Winter Holiday Bonus - earn an extra salary after your first year, or a proportionate bonus if you're still on year one's journey!
- Summer Bonus - to boost your summer vacation
- Performance Bonuses - to reward you for your efforts and exceptional results!
- Growing Rewards - enjoy access to our Loyalty Bonus Program post your two-year anniversary
- And other financial perks - count on us to celebrate your personal milestones with bonuses for those big life moments
Employee Care
- Growing PTO - enjoy expanded vacation days to reward your years of work with MIND
- Free annual health check-ups and great discounts at Special hospital AGRAM
- Multisport card – it's 50% on us!
Other Perks
- Workstation equipment for remote work
- Friendly and supportive working atmosphere in a team environment with fun events and hangouts!
- Paw-friendly office for your MIND fluffs
Are you an IT enthusiast who loves tinkering with technology, has an interest in developing your Windows Administration skills, and thrives on helping others? Send us your application and let's see if you're the next MIND we're looking for!
Let us know who you are, what you know, and what you can do by sending us your:
• CV in PDF - tell us about your background and work experience!
• Cover Letter - tell us why you would like to be part of our team and how you can contribute! If you don't have official IT education or work experience but you're self-taught on what we're looking for, we'd love to hear about it!
• Answers to 5 open-ended questions - let us know your thoughts and your approach to resolving different technical issues! Show us what you've got - we’d love to see your own way of going through the troubleshooting process.
The selection process for this position will be fully Online. Keep in mind that only applications fully in English (Cover Letter, CV and answers) will be reviewed and we will not consider the ones that do not contain all the necessary documentation.
We'll be receiving applications until all positions are filled.
