Zone Manager Aftersales (Opel Croatia & Bosnia) (m/f)

Your tasks will be: - Increase dealership Opel parts and accessories sales, sell-in and sell-out - Develop and improve dealer outside sales processes, proper use of Opel marketing tools and materials) - Maximise the customer retention in the area of responsibility - Develop and grow market opportunities in all channels Accessories, Fleet, Body, Trade, Retail - Assist dealers with all aspects of customer relations and aftersales - Work to improve dealer satisfaction in fixed operations - Provide ad-hoc dealer training / consultation if needed - Regular review and manage dealer parts purchase loyalty - Secure participation in Opel parts sales and service programs - Work as a team with local CCA and new vehicle sales to achieve all KPIs - Maintain integration and interfaces to support cross-selling opportunities - Collect, analyse and provide competitive information and challenges both service and parts offers - Communicate and ensure compliance with standards and policies - Provide periodic reports to management on all after sales activities - Do all effort to improve Opel Aftersales department’s business results mainly measured by part sales figures

Job requirements: - Master / bachelor’s degree in Marketing or Economics - Croatian and English knowledge is a must - Minimum 4 years of experience in similar position (automotive experience is a must) - Strong communication skills, confident in challenging situations and whilst showing empathy and desire to drive client’s satisfaction and loyalty - Ability to work positively within a team and contribute towards its success