MES Consultant (m/f)

- Act as MES Werum PAS|X Service Delivery, serving as the single point of accountability for end-to-end MES operations and services. - Handle transition, takeover, and operational readiness of MES/PAS‑X systems, ensuring documentation and knowledge continuity. - Own incident, change, and problem management in ServiceNow (SNOW), including P1/P2 handling, RCA leadership, and corrective/preventive actions. - Perform daily MES/PAS-X monitoring, respond to alerts, execute SOPs, and coordinate patching, maintenance, and planned/unplanned downtime. - Drive MES upgrades, releases, backups, and DR activities, including test planning, execution, and validation evidence collection. - Jointly manage CSV/validation documentation (URS, HDS, SDS, VP, TP, RA, DRP, VSR, TSR, retirement) and support audits and inspections. - Prepare and maintain SLA dashboards, service reports, incident trends, and compliance metrics. - Lead continuous service improvement, including automation opportunities, enhancement analysis, and operational optimization. - Conduct business and technical risk assessments and develop IT service continuity and mitigation plans. - Manage MES user and security administration, including IDM alignment, access approvals, and reporting interfaces. - Collaborate closely with technical owners, site operations, vendors, and internal governance teams. - Ensure compliance with GxP regulations and audit readiness at all times. - Willing to work in rotational shifts and occasional weekend (Saturday/Sunday) support for maintenance activities, as per project requirements.

- Strong experience in MES Werum PAS‑X systems - Hands-on expertise in ServiceNow (Incident, Change, SLA management) - Proven knowledge of GxP, validation, audit support, and CSV processes - Excellent communication, coordination, and stakeholder management skills