ANDRITZ Digital Factory is the leading delivery center for professional digital solutions in the ANDRITZ Group. Our goal is to build and deliver a wide range of digital solutions and be a leader in digital innovation. The solutions we provide are completely fulfilling the business motivations and needs of ANDRITZ Group and its customers, they are reliable, secure, cost-optimized, performant, and efficient.

With our Services, we enable our customers to produce and operate secure and professional Digital Solutions. We identify new trends and implement technologies that allow ANDRITZ to be ahead of the competition. The ANDRITZ core values rule our behavior and activities.

Jump on board and join our awesome growing team of professionals as we are on the lookout for an Global Digitalization Support Analyst. This fast-spinning team is involved in enticing projects, with customer service in mind, delivering their best creativity. And we always say, 'Thank you'! With our phenomenal compensation & benefits scheme and culture revolving around excellence, people development, and a huge knowledge bank you will be able to live your dream!

Global Digitalization Support Analyst (m/f)

Zagreb

About the role:

To strengthen our organization, ANDRITZ is searching for an Global Digitalization Support Analyst with the potential and drive to make a career in an exciting international company. For this role, we are seeking a professional who provides technical support on a global level for internal and external customers of the Metris All-In-One automation and digitalization platform, offering solutions and improving the user experience for customers.

About you:

a team player with strong interpersonal skills
3+ years of relevant experience in the same or similar position
passionate about technology and technological challenges
proficient communication skills in English (oral and written)
ability to provide excellent user support and maintain customer satisfaction
willing to learn new technologies
willing to mentor and guide less experienced team members

Tasks and responsibilities:

provide technical support for ANDRITZ contracts
receive customer requests, perform thorough testing to verify reported issues, and provide accurate confirmation of the problem for further investigation and/or development
configure the Metris platform using predefined procedures and templates
install and Update Metris platform with the assistance of local teams
support the integration of the Metris platform with production systems
support the operational, development, and management teams of the Metris platform
assist in training ANDRITZ employees and users of the Metris platform
assist in creating training materials related to the proper use of Metris platform resources
create configuration and troubleshooting materials related to the proper use of Metris platform resources

Skills:

experience with configuration on the Microsoft Windows Server operating system
experience with configuration on Microsoft SQL Server, and SQL queries
experience with remote access solution
knowledge of network topology analysis
knowledge of protocols of communication (IT and Industrial), and network infrastructure
knowledge of Big Data, Data Mining, and Data Warehouse
familiar with Metris All-In-One Platform applications and solutions, or willing to learn in-depth the Metris All-in-one platform
experienced with file management, navigation, and customization, understanding and using Task Manager, logging into a server
knowledge of Microsoft Office package (word, excel, PowerPoint, OneNote, OneDrive, MS Teams)
experience with Python and C# is a plus

Our benefits:

work-life balance
MultiSport Card
competitive salary + annual bonus for achieved results
annual company bonus
referral bonus for new team colleagues
annual inflation salary increases
annual health checks
budget for education
Christmas bonus
Christmas kids gift
commute benefits
subsidized lunch
childbirth bonus
up to 30 vacation days
office perks
supportive and enabling team culture oriented towards individual prosperity
work on large and interesting projects with top experts
the possibility of personal and professional development

ANDRITZ Digital Factory provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran by applicable state laws.

Apply here

Global Digitalization Support Analyst (m/f)

ANDRITZ Digital Factory d.o.o

ANDRITZ Digital Factory d.o.o

Prosječna plaća u kategoriji IT, telekomunikacije iznosi 1328.03 EUR