Account Manager (m/f)

Role Overview We're looking for a driven, business-savvy Account Manager to own and grow a portfolio of approximately 20 client accounts. This is a services sales role. That distinction matters. You won't be selling a product with a price list and a demo. You'll be selling expertise, outcomes, and trust. The value we deliver isn't always immediately visible in a spreadsheet, and your ability to articulate it to both technical and non-technical buyers, showing the cost of inaction and the confidence to move forward, will be central to your success. You'll be expected to understand our clients' businesses well enough to connect what Bromand does to what they care about most: reducing risk, eliminating manual effort, improving data quality, enabling better decisions, and freeing their teams to focus on higher-value work. You'll need to build that case differently for a CHRO thinking about workforce strategy than for an enterprise architect thinking about system reliability and you'll need to be equally credible in both conversations. This is not a maintenance role. You'll be proactively navigating client organizations to move beyond your initial contact to build relationships with CHROs, CFOs, enterprise architects, and operations leaders who have the budget and mandate to invest. You'll identify where Bromand can deliver meaningful value and sell that story to the people who need to hear it most. This role reports directly to the CRO and works closely with Bromand's delivery teams and technology partners. What You'll Do: Grow Your Accounts: - Own a portfolio of accounts and develop a clear, proactive growth plan for each - Identify and pursue expansion opportunities, from small retainers to multi-project engagements and managed services - Navigate client organizations to build relationships with senior stakeholders across HR, Finance, Operations, and Enterprise Systems/Architecture. - Educate clients on the full breadth of Bromand's capabilities and connect our services to their most pressing business priorities - Build compelling ROI narratives that quantify the value of our work, including reduced risk, improved customer and employee experiences, reclaimed hours, cleaner data, and faster decisions. - Create the conditions that motivate both technical and non-technical buyers to act: trust, clarity, and a genuine belief that Bromand will make them successful Sell Services, Not Products: - Engage buyers at multiple levels — from the IT leader evaluating technical fit to the executive sponsor evaluating business impact - Help clients understand and articulate the cost of doing nothing, the risk of the status quo, and the value of investing in change - Translate complex technical capabilities into clear, outcome-focused language that resonates with business leaders - Build trust over time through honesty, follow-through, and a genuine commitment to client outcomes. This isn’t about closing deals; it’s about establishing customer-intimate, long-term, and mutually valuable relationships. Own the Commercial Relationship: - Manage all commercial activity for your accounts: SOWs, renewals, amendments, change requests, and pricing - Understand the parameters that drive profitable engagements and ensure our contracts reflect these factors - Scope and price new work in partnership with delivery leads, ensuring commitments are realistic and well-structured - Maintain forecast accuracy and surface risks early - Support invoicing and collections in collaboration with finance Build and Leverage Partner Relationships: - Co-sell with Bromand's technology partners — including Workday, Workato, HiBob, Databricks, Snowflake, and Greenhouse — to unlock new opportunities - Stay current on partner roadmaps and use that knowledge to strengthen your client conversations Be the Bridge Between Client and Delivery: - Act as the internal voice of your clients and ensure delivery teams understand context, priorities, and expectations - Coordinate with delivery leads and consultants to ensure scoping is realistic, handoffs are clean, and clients remain confident throughout - Manage escalations calmly and proactively — and use them as opportunities to deepen trust What Success Looks Like In your first year, success means building genuine trust within your portfolio, expanding relationships beyond the initial contact at each account, and delivering measurable revenue growth. Over time, you'll be measured on: - Account revenue growth vs. plan - Renewal and expansion rates - Depth and breadth of relationships across your portfolio - Client satisfaction and retention - Quality of ROI narratives and account plans - Accuracy of scoping, forecasting, and commercial execution - Strength of internal feedback from delivery teams

What We're Looking For: Required: - 5+ years of experience in B2B services sales, account management, or client success. Experience selling services (not just products) is essential - A track record of growing accounts by building new relationships and expanding scope, not just renewing what's already there - Experience selling intangible value: outcomes, expertise, trust, where you need to identify value and build solid ROIs that your clients will believe - Ability to engage credibly with both technical buyers (enterprise architects, IT leaders) and business buyers (CHROs, CFOs, operations executives) - Experience navigating complex organizations and building relationships with senior stakeholders across multiple functions - Strong commercial instincts: comfortable with contracts, pricing, scoping, and renewals - Excellent communicator — written, verbal, and in the room. Nuanced, respectful, and genuinely curious about clients' businesses - Highly organized and self-directed; you know what needs to happen without being told - A genuine commitment to customer success — you measure yourself by your clients' outcomes, not just your own numbers Nice to Have: - Familiarity with integration, automation, iPaaS, or data platforms (e.g. Workato, Workday, Snowflake, Databricks, Greenhouse, HiBob) - Experience working in or alongside boutique or high-growth consultancies - Existing relationships within partner ecosystems (Workday, Workato, etc.) - Experience selling to or within HR Tech, Finance, or Enterprise IT functions