Quality Management System Manager (m/f)

Zagreb

Overall Purpose of the Role

Develop and sustain the Quality Management System in line with the required industry standards (including minimum of: ISO 9001, ISO 14001, ISO 27001, ISO 30301, ISO 20000), accreditation requirements and business requirements across the organization through existing and new procedures. Manage the audit program to ensure that all nonconformities raised against certification bodies during audits are effectively corrected and independently verified. Embed a culture of continuous improvement throughout the company.

Key Responsibilities

Strategy and Development

Contribute to the creation and implementation of best practice capacity planning vision, strategy, policies, processes and procedures to aid and improve operational performance.
Contribute to new business initiatives and projects, and review and communicate the impact on Quality Management Systems (QMS).

General and Task Management

Manage all external registration requirements to ensure they are met.
Ensure that all in-house systems and procedures are updated, revised and modified to meet the needs of external certification bodies.
Introduce new systems and procedures where appropriate.
Undertake regular internal and process audits of the QMS.
Update quality documentation and communicate to carry forward lessons learned from quality concerns.
Ensure corrective actions are undertaken to address nonconformities found.
Manage the audit nonconformity data base.
Verify closure of nonconformities with Certification Bodies.
Hold quarterly audit performance meetings within the business and with Certification Bodies
Ensure that the function operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors.

Relationship Management

Work as part of the team recommending, supporting and implementing continuous improvement activities to optimize results and improve quality of delivery.
Negotiate and engage with key stakeholders to facilitate delivery and compliance with the quality strategy.
Liaise and communicate with other departments, customers, suppliers and other service providers.

Who We're Looking For

At least 5 years of relevant experience.
At least one certificate for implementation or independent audit of quality management systems.
Excellent knowledge of English language.
Strong initiative and high level of self-motivation.
Excellent communication skills.

What We Offer

Continuous professional development through education and conferences.
Flexible working hours with the option for hybrid work.
A pleasant and relaxed work environment with various perks (top-quality Herman Miller Aeron chairs, high-end equipment, discounts with partner companies).

About Us

We deliver high-quality software solutions tailored to the unique needs of our users. Our goal is to become a leader in the software industry, recognized for excellence and quality.

If you'd like to be part of our team and find all the above interesting, apply via the link below.

We look forward to meeting you!

Apply for this job

Quality Management System Manager (m/f)

AKTIVIS d.o.o. za informatičke usluge i trgovinu

AKTIVIS d.o.o. za informatičke usluge i trgovinu

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