Customer Service Agent (m/f)
WHC CX SERVICES d.o.o
Prijava do: 19. 10. 2025.
Lokacija rada: remote work
Opis posla
- Handle customer inquiries related to orders, deliveries, cancellations, returns, refunds, and product issues
- Manage tickets via email, contact form, calls and occasional live chat
- Support customers over the phone during hotline hours
- Process refunds and handle claims in the ERP system
- Respond to questions about discounts, gift cards, and vouchers
- Communicate exclusively in the customer’s native language
Vrsta poslaNa određeno vrijeme, Stalni radni odnos, Studentski ugovor
Potrebno obrazovanje, znanja i vještine
- Fluent in German / Dutch / Swedish / Danish / Finnish / Czech (B2-C1 level)
- Strong written and verbal communication skills
- Experience in customer service or e-commerce is a plus
- Reliable, solution-oriented, and a great team player
- Comfortable working with digital tools and systems
JezikNjemački (C1), Nizozemski (C1), Švedski (C1), Danski (C1), Finski (C1), Češki (C1)
Poslodavac ti nudi
- A dynamic and international working environment
- Flexible working hours and remote options
- Training and support from an experienced team
- Opportunity to grow within a fast-moving, customer-focused project
