Bilingual Customer Service Representative - English + German, French, or Italian (m/ž)

Join Our Vibrant Zagreb Team! We’re on the lookout for a passionate, customer-oriented team member to join our dynamic Support Team. Fluency in English is a must, along with proficiency in one of the following languages: German, Italian, or French. While this role is remote, being based in Zagreb is essential for occasional meetings and team gatherings. As part of our Support Team, you’ll: - Make a real impact on customer experience and contribute to improving our product - Identify and address our members’ needs, helping them get the most out of our platform - Respond to emails from members worldwide, solving issues like cancellations, refunds, and more - Assist members in finding their perfect exchange, ensuring they have the best holiday experience possible - Get creative by developing and participating in exciting projects that drive innovation at HomeExchange

What we’re looking for: - Fluency in English is required, along with proficiency in at least one of the following languages: German, French, or Italian - A love for teamwork and thriving in an international environment - Someone who enjoys helping others and ensuring customer satisfaction - Strong listening and communication skills - Adaptability and comfort in fast-paced environments - Accuracy, organization, and reliability - Initiative and the ability to work independently - A passion for learning and sharing knowledge - Prior experience in customer service - Familiarity with support/CRM tools (e.g., Zendesk) is a plus, but not required