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Customer Service and Logistics Representative (m/f)
Industrochem d.o.o.
Apply until: 3/1/2025
Work location: Zagreb (Buzin)
Job description
- Key internal focal point for a dedicated customer portfolio, in very close cooperation with the responsible sales representative(s),
- Full responsibility for customer orders, from order entry to invoice (including all needed documentation) and communication with supplier,
- Organize deliveries and monitoring order fulfillment
- Negotiations transport prices and managing warehouse – inventory management,
- Support price calculation, creating offers in Salesforce system (taking over key user role), block order management and dunning procedure in close cooperation with the relevant Sales Representative,
- Manage customs related tasks (export – import, preparing Intrastat report),
- Calculate and post commission after chain business in SAP system
- Respond prompt to all customers inquiries (samples, documentation requests, product inquiries, prices, etc.),
- Administrative handling and follow-up of claims in close cooperation with the sales staff and QSHE department
- Support with the registration of chemical substances and waste management report according to the local regulations,
- Back-up of Customer Service and Logistics colleagues,
- Taking part in monthly closing activities and providing weekly reports
- Other tasks as instructed by direct manager/team leader (QSHE, REACH, ISO etc.)
Job typeTemporary
Required education, knowledge and skills
- Minimum 1 year relevant professional experience (Customer Service and/or Logistics role)
- High school or college degree – preferably logistics, economics.
- Good English skills (spoken and written),
- High reliability and motivation, being flexible with attention to details and accuracy, strong communication skills,
- Able to work independently as well as in team,
- Experience in working with ERP systems and order processing, SAP preferred ( MM/SDLE module).
- Adequate user knowledge of all MS Office products
Required educationHigh school, Bachelor's degree, Professional Bachelor (of), Bachelor's degree
Digital skillsWord, Excel, Power Point, SAP MM, SAP SD, Salesforce, Outlook
LanguageEnglish (B2)
Minimum years of work experience1-3
Employment benefits
We offer partial home-office option. Despite you will be part of a small team, due to our organizational structure you will have the opportunity to work in an international environment.
Please take into consideration when applying that we are offering a temporary, fixed term employment due to maternity. Ideally we would like to start with the new joiner in April and the end of the fixed term contract is expected 30 September 2026.
Industrochem d.o.o.
http://www.omya.comBuzinski prilaz 10., 10010 ZagrebIndustrochem d.o.o. - member of the Swiss Omya Group a global producer of industrial minerals - mainly derived from Calcium Carbonate, Dolomite and Perlite - is looking for a new colleague to its Sales Office in Zagreb for a temporary period. The ideal candidate will follow established procedures and guidelines to perform a variety of customer service and logistics activities to ensure the satisfaction of Customers who rely on us for a comprehensive range of sustainable, high-quality products. Be a member of our small local team.