This job is not active. Applications for this position are closed.
Customer Service Agent (m/f)
WHC CX SERVICES d.o.o
Apply until: 7/9/2025
Work location: remote work
Job description
- Handle customer inquiries related to orders, deliveries, cancellations, returns, refunds, and product issues
- Manage tickets via email, contact form, calls and occasional live chat
- Support customers over the phone during hotline hours (Mon–Fri, 9:00–18:00)
- Process refunds and handle claims in the ERP system
- Respond to questions about discounts, gift cards, and vouchers
- Communicate exclusively in the customer’s native language
Job typeTemporary, Permanent, Students Contract
Required education, knowledge and skills
- Fluent in German / Dutch / Swedish / Danish / Finnish / Czech (B2-C1 level)
- Strong written and verbal communication skills
- Experience in customer service or e-commerce is a plus
- Reliable, solution-oriented, and a great team player
- Comfortable working with digital tools and systems
LanguageGerman (C1), Dutch (C1), Swedish (C1), Danish (C1), Finnish (C1), Czech (C1)
Employment benefits
- Indefinite contract with probation period of 6 months
- A dynamic and international working environment
- Flexible working hours and remote options
- Training and support from an experienced team
- Opportunity to grow within a fast-moving, customer-focused project
