Customer Expert (Italian Speaking) (m/f)

If you can “speak” Porsche in a proficient Italian, this is the job for you. Apply and join us!

First things first

Get to know us

The Customer Relations Hub (CRH) is the in-house Porsche Customer Service Center and part of Porsche Digital. For Porsche customers and Porsche fans, the CRH is the first point of contact for all Porsche-related inquiries.

Technical questions about the various products and services are answered in cooperation with experts from the various departments at Porsche. In addition, the CRH answers f.e. questions about the Porsche Shop, the Porsche Museum, and inquiries about suppliers. So you might think of it as a call center, but it’s way better! You will be an essential part of Porsche’s customer success and an active part of the Porsche family.

WHAT WE OFFER

Education budget
Free language courses
Christmas bonus
Referral bonus
Mental health
Additional health insurance
MultiSport card
Annual check-ups
Paid sick leave
Traveling
Family incentives
Car & bike parking
Free power-ups
Pet-friendly office

WHO WE ARE LOOKING FOR

Qualifications & Experience

proficient in Italian + English
excellent communication skills, both verbal and written
willingness to understand complex automotive products/services
motivated and empathetic personality, but also assertive and self-confident
well-structured and self-dependent working style
applicable experience in customer service and knowledge in the automotive industry is a plus

YOUR RESPONSIBILITIES

identify, escalate and resolve customer inquiries and complaints in both English and Italian language
work together with Porsche experts to solve complex customer requests by using our digital tools and your ability to service our customer
participate in regular training to build expert knowledge on products/services to provide the best customer service possible
support developing the CRH by introducing your own initiatives
represent Porsche as a brand and be the first go-to person for customers
stay tuned on all Porsche products/services and be a crucial part of customer retention
work in shifts within a hybrid model

WAY OF WORKING

our Customer Relations Hub team is working in shifts
work is also conducted on weekends and public holidays
all members are working from Zagreb office in a hybrid work model

SALARY RANGE

1.300 - 1.700 € gross

To apply for this job, please click on the application link until 02.10.2025.

Customer Expert (Italian Speaking) (m/f)

Porsche Digital Croatia d.o.o.

Porsche Digital Croatia d.o.o.

Average net salary for the category Administrativna zanimanja is 1171.8 EUR*