Customer Service Representative (m/f)

As a part of our busy Sales Team, you will be processing online orders, dealing with customer queries and issues, both pre-sale and post-sale, offering exceptional customer service, and also answering phone and live chat inquiries. You will, of course, have full support from your team while doing it! We are looking for a proactive and positive individual for this challenging role. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

- Communicate with customers via phone, email, and chat - Provide knowledgeable answers to questions about product, pricing, and availability - Work with internal departments to meet customer's needs - ERP/Accounting system experience (Sales Order Processing etc.) - Excellent phone etiquette and excellent verbal, written, and interpersonal skills - Excellent organizational skills and high attention to detail - Ability to multitask, organize, and prioritize work Requirements: - At least 1-3 years of relevant work experience - Excellent English - Proficient in Google Suite and/or Microsoft Suite