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Coffee Shop & Retail Manager (m/ž)

QUAHWA D.O.O.
Apply until: 10/25/2025
Work location: Zagreb

Job description

We’re looking for a passionate, proactive, and results-driven experienced Coffee Shop & Retail Manager to lead our team and grow both our flagship coffee shop and specialty retail business. This is a hands-on role for a leader who loves great coffee, obsesses over the guest experience, pays attention to detail and quality, and knows how to boost sales. If you’re excited by challenges and want to make a real impact, we want you on our team. What You’ll Do: - Manage all daily operations, from ensuring impeccable cleanliness to perfecting service protocols - Take ownership of revenue growth: analyze sales data, manage inventory, and develop creative new product - Grow retail sales by converting coffee shop guests into retail customers and train the team to sell our specialty roasted beans - Motivate and mentor baristas and waiters through clear expectations, ongoing training, and a supportive environment - Attract new customers and stay ahead of trends by introducing menu items, creating promotions, and working with marketing Lead, Grow, and Make an Impact.
Job typePermanent

Required education, knowledge and skills

What We’re Looking For: - 8+ years of experience in a fast-paced hospitality, food, or retail environment with 2+ years as Store Manager - A leader who builds high-performing teams through motivation, clarity, and accountability - Results-driven and comfortable analyzing data to make smart business decisions - Genuine passion for coffee, customer service, and people - Flexible and available to work weekends, holidays, and peak hours - Proactive, detail-oriented, and committed to quality - Fluent written and verbal English is required for staff management and serving our international customer base If this sounds like the role you’ve been waiting for, we’d love to hear from you.
Required educationHigh school, Master's degree, Bachelor's degree, Professional Bachelor (of), Master's degree, Bachelor's degree
LanguageEnglish (C1)
Minimum years of work experience8+
QUAHWA D.O.O.
http://www.quahwa.hrTeslina 9/1, 10000 ZagrebSpecialty coffee shop.
Number of workers1
Published on10/15/2025
Average net salary for the category Prodaja (Trgovina) is 1105.61 EUR*
Find out the salary for the desired position according to your qualifications!Compare salary*The salary shown here is an average salary for this category, not the salary for this specific position