French customer support agent (m/f)

Be a part of something special where you help create magical moments for guests of all ages! We’re looking for outstanding Customer support agents to engage guests through entertaining and magical interactions!

What’s In It For You?

Full-time contract
Working from home
Full equipment
Competitive wages
Paid training
Great work/life balance
Friendly and fun work environment
Work experience for a global entertainment company

Join us as a French customer support agent!

Answer inbound calls and emails to assist guests while ensuring you provide the best retail experience in the world!
Effortlessly engage with guests, actively listen, and provide impeccable guest service
Identify and resolve issues that impact guests’ experiences
Channel escalated issues to appropriate supervisory staff
Multitask in systems while patiently providing updates or instructions to guests
Work independently with discipline and motivation to succeed in a virtual environment
Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls

Requirements:

Excellent French written and verbal communication skills (C1)
Good English written and verbal communication skills (B1/B2)
Able to maintain 100% strict adherence to the assigned schedule
Able to work a variety of shifts, including: evenings, weekends, and holidays
Strong computer knowledge
Courteous and friendly with high level of professionalism
Willingness to follow procedures and adhere to policies
Able to multitask while talking to guests on the phone
Able to thrive in a fast-paced work environment
Able to actively listen to guest needs and demonstrate empathy
Experience troubleshooting basic online retail store process preferred
Previous call center and/or work from home experience preferred

What Life at Transcom is like?

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Apply here

To get a better understanding of Transcom's corporate culture and atmosphere in our contact centres, we suggest you to follow us on our social media channels:

Radnička cesta 39 (Centar 2000), 10000 Zagreb | https://hr.transcom.com/hr/careers

French customer support agent (m/f)

Transcom Worldwide d.o.o.

Transcom WorldWide d.o.o

Average salary for the category Administrativna zanimanja is 1101.46 EUR