For our office in Zagreb we are looking for a:

Customer Care Consultant for Booking.com - English and Croatian (m/f)

Who are you?

What are you going to do?

You will provide everyday client support by responding to inquiries by phone and/or digital channels in English and Croatian language
You will manage and resolve customer complaints
You will document all information according to standard operating procedures
You will maintain and improve performance by adhering to standards and guidelines
You will update job knowledge by studying new service descriptions; participate in educational opportunities

What we offer?

An interesting and dynamic job in the tourism industry
Work in modern office in Novi Zagreb (excellent public transport connection)
Stimulating, international work environment with heterogeneous teams and opportunities to expand your knowledge
Ability to develop communication skills in foreign languages
A path of growth aimed at enhancing your professionality
Internal educations to develop professional and language skills
Flexible hours (24, 36, FT per week)
3 weeks of paid education
Opportunity to earn target related bonuses
Travel expenses paid
Welcome kit package
Lunch ticket
Loyalty bonus after 1 year
Occasional bonuses (Easter, Christmas, holiday)
Developed career path (pay raise according to seniority level)
Multisport program
Employee of the week and employee of the month prize

Assist Digital in 2025 has been recognized as one of Italy’s Best Employers.
#CustomerIntimacyAtScale #ProjectingTheFutureTogether

Customer Care Consultant for Booking.com - English and Croatian (m/f)