About the Role On Behalf of our client Stanley Black & Decker Polska SP z.o.o., we are looking for a highly motivated End User Specialist (trainer) to join their team in Zagreb and to cover the Balkan West Region.

End user Specialist (m/f)

Zagreb 24.11.2025.

About Manpower

Manpower is one of the global leaders in human resources, connecting top talent with leading companies across various industries. As a recognised recruitment agency worldwide, we help companies find the ideal employees and provide candidates with opportunities to realise their full potential.

Key Responsibilities:

User Support & Troubleshooting

Provide technical assistance and resolve end-user issues efficiently.
Offer practical solutions and address user concerns to ensure seamless tool usage.

Training & Development

Conduct workshops and one-on-one training sessions to improve user proficiency.
Promote understanding and effective use of tools and resources, including tools.training.

Customer Engagement & Market Expansion

Build and maintain trustful relationships with current and new clients.
Support market expansion and the development of customer/user structures.
Follow up on leads from the sales team and deliver tailored solutions to meet client needs.

Product Demonstration & Support

Represent the company during demonstrations, with a focus on health & safety solutions.
Ensure demo equipment is stocked, in good condition, and aligned with customer requirements.
Support CEE/EMEA teams in organizing events, fairs, and training sessions.

Feedback & Data Management

Collect end-user feedback to identify challenges and suggest improvements.
Track end-user visits, interactions, and sales leads using Salesforce.
Summarize activities and plan follow-ups on a weekly and monthly basis.

Testing & Continuous Improvement

Participate in testing new tools to ensure usability and functionality.
Maintain a commitment to self-development through e-learning and mandatory training courses.

Requirements:

Strong technical proficiency and understanding of tools, accessories, and technology solutions.
Excellent communication skills with the ability to explain technical concepts clearly.
Strong problem-solving abilities and quick troubleshooting skills.
Patience, empathy, and a user-focused mindset.
Experience in training, workshops, or one-on-one coaching.
Ability to collaborate effectively with cross-functional teams.
Self-motivated and committed to continuous learning.

Please apply via the link provided.

We will only contact shortlisted candidates.

Apply now!

End user Specialist (m/f)

MANPOWER d.o.o.

Manpower d.o.o.

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