Croatian speaking Travel Agent (m/f)

Are you a fluent Croatian speaker? Become a key player in delivering outstanding support to our world-class accommodation partners in Greece! Responsibilities: - Answer incoming communications from customers  - Conduct research to provide answers for customers to resolve their issues - Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc. - Provide accurate, valid, and complete information by using the right tools, methods, and processes - Ensure a high level of partner service and a positive partner experience

- Near-native or native level of Croatian language with strong English language skills - Experience in customer support or service industry would be a plus - Confident and engaging phone manner, with the ability to handle inbound and outbound calls - Strong organizational skills - Goal-driven, self-motivated, and proactive in achieving personal and team objectives - Availability to work on-site in Greece - Athens - Eligible to work and live in Greece (EU citizenship/passport or valid work permit for Greece)