Member Agent (m/f)
Tukazza Adriatic d.o.o.
Apply until: 1/7/2026
Work location:
Job description
We’re looking for a passionate, customer-oriented team member to join our dynamic Support Team.
While this role is remote, being based in Zagreb is essential for occasional meetings and team gatherings.
As part of our Support Team, you’ll:
- Make a real impact on customer experience and contribute to improving our product.
- Identify and address our members’ needs, helping them get the most out of our platform.
- Respond to emails from members worldwide, solving issues like cancellations, refunds, and more.
- Assist members in finding their perfect exchange, ensuring they have the best holiday experience possible.
- Get creative by developing and participating in exciting projects that drive innovation at HomeExchange.
Job typePermanent
Required education, knowledge and skills
What we’re looking for:
- Fluency in English is required, along with proficiency in at least one of the following languages: German, French, or Italian.
- A love for teamwork and thriving in an international environment.
- Someone who enjoys helping others and ensuring customer satisfaction.
- Strong listening and communication skills.
- Adaptability and comfort in fast-paced environments.
- Accuracy, organization, and reliability.
- Initiative and the ability to work independently.
- A passion for learning and sharing knowledge.
- Prior experience in customer service.
- Familiarity with support/CRM tools (e.g., Zendesk) is a plus, but not required.
Minimum years of work experience1-3
Employment benefits
What we offer:
- A full-time, work-from-home position.
- A rotation shift schedule, with set hours shared in advance. (Morning shift: 8am – 4pm / Afternoon shift: 4pm – 12am)
- Five days per week (including some weekends and holidays).
- Base Salary: €1483.17 gross per month, with additional compensation for night shifts, weekends, and public holidays
Our commitment to inclusion
HomeExchange and its team are opposed to all forms of discrimination; we are committed to promoting Diversity and Inclusion by cultivating a respectful and welcoming work environment where everyone can find their place, express their talents, and build their professional career. Every application will be carefully reviewed; don't hesitate any longer - apply now!
Tukazza Adriatic d.o.o.
https://www.homeexchange.com/?gad_source=1&gad_campaignid=1589200068&gbraid=0AAAAADw5Fmb7BttXWLw_znXougKC55v-5&gclid=Cj0KCQiA_8TRadnička cesta 48, 10000 ZagrebWho we are? Welcome to the #1 home exchange community in the world At HomeExchange, we envision a new mode of travel: through home exchanges. Our company runs today the world’s largest home exchange community, with more than 250 000 members in 145 countries. Thanks to an innovative system, the platform offers a flexible and secure service, so that the members live an authentic experience based on trust and hospitality. Our way of life is shared by the worldwide HomeExchange community. It is in keeping this vision that we take on new initiatives every day to design unforgettable experiences for our members. We find that respect, freedom, and kindness go hand-in-hand with ambition, innovation, and confidence. If you see yourself also manifesting these notions, searching for authentic experiences and exhibiting a concern about the preservation of our planet we invite you to join us. Let's build the future of travel together!Published on12/8/2025
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