http://www.augmentcode.com395 Page Mill Rd. Ste. 100, 94306 Palo Alto<b>About Augment Code</b>
Augment Code is the only AI coding assistant built for professional software engineers working in large, production-grade codebases. Our industry-leading Context Engine understands entire repositories, enabling developers to stay in flow while writing, reviewing, and understanding code. Backed by top-tier investors and trusted by engineering teams at leading tech companies, Augment Code is redefining how modern software is built.
<b>About the Team</b>
You'll be joining the founding support team at a pivotal moment in Augment Code's growth. This is a unique opportunity to help build the industry's most trusted and relied-on success and support organization for AI-assisted coding. We're establishing 24/5 follow-the-sun coverage across three global regions, and you'll work closely with GTM (Solutions Architects, Account Executives), Engineering, and Product teams to ensure no Augment user—whether using an IDE plug-in, the Auggie CLI, or remote agents— "walks alone."
<b>About the Role</b>
As a Support Engineer, you'll be a technical expert helping developers across North America solve complex technical challenges with Augment Code. You'll handle sophisticated troubleshooting, mentor Associate Support Engineers, and contribute to building scalable support processes. This role requires strong technical knowledge of software development, AI-assisted coding tools, and the ability to work independently on challenging problems while maintaining exceptional customer experiences.
This role is based in the North America region, providing coverage during standard business hours (Pacific/Eastern time zones) as part of our follow-the-sun support model.
