Ocean Freight Forwarder / Customer Service (m/f)
RHENUS LOGISTICS CROATIA D.O.O.
Apply until: 10/4/2026
Work location: Ploče
Job description
- Manage Ocean Freight shipments end-to-end, ensuring smooth and timely execution from booking to final delivery
- Coordinate with customers, carriers, transport providers and internal teams throughout the shipment process
- Prepare and manage transport documentation, ensuring accuracy and timely processing
- Provide proactive customer updates and ensure a high level of customer service
- Monitor shipment milestones and quickly resolve delays, operational issues and exceptions
- Support claim handling and issue resolution when required
- Ensure accurate shipment and file information in our systems and support the invoicing and file-closing process
- Collaborate with Pricing, Booking and Sales teams to ensure efficient workflows and a positive customer experience
Job typePermanent
Required education, knowledge and skills
- Experience in the logistics or transportation industry
- Familiarity with freight forwarding, shipping, or warehousing
- Proficiency in Croatian, English and another language
Required educationHigh school, Master's degree, Bachelor's degree
Driving licenseB
LanguageCroatian (B2), English (B2)
Minimum years of work experience<1
Employment benefits
- Flexible working time: We offer flexible schedules to suit your lifestyle and personal commitments
- Birthday Leave: Celebrate your special day your way! Enjoy an additional paid day off on your birthday, or take it anytime within your birthday month
- Continuous Training: Sharpen your skills and advance your expertise with our professional development programs
- Flat Hierarchies: Get straight through to the decision-makers with our streamlined organizational structure
- Quick Decision Processes: Make things happen faster with streamlined processes that promote efficiency and effectiveness
Published on9/4/2026
Work modeHybrid
