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First Level Support Agent (m/ž)
iGP Tech d.o.o.
Apply until: 4/17/2025
Work location: Zagreb
Job description
About the role:
We are looking for a First Level Support Agent to join our (First Level) Support Department. This team serves as a critical bridge between clients and developers, ensuring that issues and inquiries are addressed promptly and effectively. (You will utilize your technical knowledge to troubleshoot and resolve issues while ensuring seamless communication across departments)
What you'll do:
As a First Level Support Agent, you will manage client requests through our ServiceDesk system. Your primary responsibilities include receiving, categorizing, and resolving tickets from clients and other departments. You will be responsible for testing reported issues and bugs in real-time, analyzing logs, and escalating any unresolved or complex issues to the appropriate departments.
Job typePermanent
Required education, knowledge and skills
About you
We are looking for individuals who can embody the following qualities and skills:
- Strong Communication Skills
- Adaptability and Learning Agility
- Team Collaboration
- Time Management and Multitasking
- Technical Proficiency
- MS Office (Excel especially) knowledge is a must. Other tools are an advantage (Atlassian tools: JIRA, Service Desk, Confluence).
- Fluency in English (written & spoken) is a must
Required educationHigh school, Master's degree, Bachelor's degree, Professional Bachelor (of), Bachelor's degree
Driving licenseB
Digital skillsExcel, MS Office
LanguageEnglish (C1), Croatian (C1)
Minimum years of work experience0-1
Employment benefits
What We Offer:
- Working with young, creative, and innovative team
- Office Perks from drinks to some snacks
- Company culture – environment for joint growth, innovation and creativity while striving towards individuality and unique approach to doing businesses
- State of the art tech equipment and working environments
- Team building and soft skills trainings and education
- Birthday Day Off
- Good Cause Day Off
- Multi-sport card
- Food allowance
- Performance bonuses
- Supplementary Health Insurance
- Subsidized actual cost of daycare per child for all the employees with children (up to 200 EUR/month).
iGP Tech d.o.o.
http://www.igamingplatform.comPetra Hektorovica 2, 10000 ZagrebWe at iGaming Platform are all about positive attitude! We have a high-energy atmosphere, and we love to encourage one another. We don't avoid challenges; rather, we embrace them as opportunities to grow and learn. We want people to take the action and lead by example. In everything we do, we constantly aim for excellence by going above and beyond. Our values demonstrate our commitment to establishing a welcoming and rewarding workplace where everyone may thrive and significantly impact the industry. Come and be a part of our inspiring team by joining us!