Planning and organisation:
- To ensure guestrooms, functions rooms, public areas and back of house areas complement Hotel standards of cleanliness, maintenance and management
- Raise the awareness and reputation of the Hotel through direct guest contact
- Ensure productivity is kept at an optimum level whilst maintaining minimum standards
- To direct and coordinate activities such as cleaning and maintenance, storage and issue and maintenance of uniforms
- To have a regular inspection of rooms and Hotel areas to ensure preservation of cleanliness, repairs, and maintenance
- To acquaint Housekeeping Supervisory staff on current Hotel functions, VIP arrivals and other events
- To control supply and usage of all necessary housekeeping materials, supplies and linen
- To ensure adequate and regular supply of linen and uniforms
- Coordination with Front Office regarding rooms transfers, guest charges, or any other necessary requirement with regards to guest accommodation and billing
- Control the inventory of all necessary housekeeping materials supplies and linen
- Ensure adequate rostering of team members at all times
- To ensure accounts from suppliers/contractors are accurate
- Monitor guest feedback and follow through with departments accordingly
- Attend meeting as required and liaise with Departmental Heads on operational issues
- Abide to any duties as assigned by Management
Personnel:
- Conduct regular meetings with all housekeeping employees to provide feedback and direction, assist with problem solving and promote participation
- To train personnel according to established procedures and conduct regular training sessions
- Implement strategies to reduce employee turnover
- Ensure the Housekeeping area is maintained in a clean, orderly and secure manner
- Establish an on job induction programme for all Housekeeping personnel
Working relations:
- Ensure effective communication within the housekeeping department and with all other interrelated departments
Preparation of reports:
- Compilation of frequent inventories of linen and uniforms and submit to Rooms Division Manager
- Preparation of Housekeepers Room Occupancy Report
- To contribute to the formulation of the Hotel Annual Business Plan
General:
- Perform duties common to all supervisors and other duties as may be assigned
- Approve and/or prepare maintenance orders, work orders, requisitions, report on guest complaints and other management administration
- Comply with all other Merchant Court Hotel’s policies and procedures