- Greet guests on arrival and assist with luggage
- Escort guests to their rooms and explain room facilities
- Deliver guest luggage promptly and accurately
- Maintain cleanliness and organization of the lobby and luggage storage area
- Assist guests with luggage storage, ensuring proper handling and security
- Respond to guest inquiries and provide information about hotel services
- Ensure the lobby and entrance areas are clean and tidy at all times
- Open doors and offer assistance with transportation
- Direct guests to various hotel facilities when necessary
- Assist with parcel wrapping and delivery
- Maintain a clean and professional appearance at all times
- Work collaboratively with other hotel staff to ensure guest satisfaction
- Follow hotel policies and procedures, including those related to safety and security
- Assist in transporting guests' luggage between the hotel and their vehicles
- Report any guest issues or complaints to senior staff for further action
- Perform other duties as assigned to support the smooth running of hotel operations
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- Dočekivanje gostiju pri dolasku i pomoć s prtljagom
- Pratnja gostiju do njihovih soba i objašnjenje sadržaja sobe
- Pravovremena i točna dostava prtljage gostiju
- Održavanje čistoće i organizacije ulaznog i prostora za pohranu prtljage
- Pomoć gostima s pohranom prtljage, osiguravajući pravilno rukovanje i sigurnost
- Odgovaranje na upite gostiju i pružanje informacija o uslugama hotela
- Osiguravanje čistoće i urednosti u predvorju i pred ulazom hotela u svakom trenutku
- Otvaranje vrata i pomoć pri organiziranju prijevoza
- Usmjeravanje gostiju prema raznim hotelima sadržajima kad god je potrebno
- Pomoć pri pakiranju paketa i dostavi
- Održavanje profesionalnog izgleda i čistoće u svakom trenutku
- Suradnja s ostalim osobljem hotela kako bi se osigurala zadovoljstvo gostiju
- Slijeđenje svih pravila i procedura hotela, uključujući one vezane uz sigurnost
- Pomoć pri transportu prtljage između hotela i vozila gostiju
- Prijavljivanje svih problema ili pritužbi gostiju višem osoblju na daljnje postupanje
- Obavljanje drugih zadataka po nalogu kako bi se osigurao nesmetan rad hotela