Trilingual Customer Support Specialist (IT/DE/EN) (m/ž)
SHORIFY (DUM SPIRO SPERO d.o.o.)
Apply until: 11/19/2025
Salary: From 1350 eur to 2000 eur net
Work location: Rad od kuće
Job description
We’re looking for new team members to join our E-Mobility project!
You will be working on behalf of an Austrian partner that provides innovative charging solutions for electric vehicles.
Your main responsibilities:
- Provide professional phone support to end customers, assisting them with any questions or issues related to their chargers.
- Ensure a smooth and positive customer experience by offering helpful solutions and guiding customers through troubleshooting steps when needed.
- Work is organized in a rotating shift system from Monday to Saturday – with no night shifts and no Sunday work.
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Tražimo nova pojačanja za naš E-Mobility projekt!
Radit ćeš u ime austrijskog partnera koji pruža inovativna rješenja za punjenje električnih vozila.
Tvoji glavni zadaci:
- pružanje profesionalne telefonske podrške krajnjim korisnicima te pomoć pri pitanjima ili problemima vezanim uz punjače.
- osiguravanje glatkog i pozitivnog korisničkog iskustva kroz pronalaženje rješenja i vođenje korisnika kroz korake otklanjanja poteškoća.
- rad je organiziran u rotirajućem smjenskom sustavu od ponedjeljka do subote – bez noćnih smjena i rada nedjeljom.
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Wir suchen neue Teammitglieder für unser E-Mobility-Projekt!
Du arbeitest im Auftrag eines österreichischen Partners, der innovative Ladelösungen für Elektrofahrzeuge anbietet.
Deine Hauptaufgaben:
- Professionelle telefonische Unterstützung für Endkunden bei Fragen oder Problemen im Zusammenhang mit den Ladegeräten.
- Sicherstellung eines reibungslosen und positiven Kundenerlebnisses durch das Anbieten hilfreicher Lösungen und Unterstützung bei der Fehlerbehebung.
- Die Arbeit erfolgt im rotierenden Schichtsystem von Montag bis Samstag – keine Nachtschichten und keine Sonntagsarbeit.
Job typePermanent, Part-time, Students Contract, Partnership
Required education, knowledge and skills
What we’re looking for:
- German and English skills (minimum B2 level)
- Italian language skills at B1 level
- Strong communication skills, customer orientation, and reliability
- Ability to work independently from Home
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Što tražimo:
- znanje njemačkog i engleskog jezika (najmanje razina B2)
- znanje talijanskog jezika na razini B1
- izražene komunikacijske vještine, orijentiranost na korisnike i pouzdanost
- sposobnost samostalnog rada od kuće
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Was wir suchen:
- Deutsch- und Englischkenntnisse auf mindestens B2-Niveau
- Italienischkenntnisse auf mindestens B1-Niveau
- Ausgeprägte Kommunikationsfähigkeit, Kundenorientierung und Zuverlässigkeit
- Fähigkeit, selbstständig im Homeoffice zu arbeiten
Required educationHigh school, Master's degree, Bachelor's degree, Professional Bachelor (of), Master's degree, Specialist of, Bachelor's degree
Additional skillsKomunikativnost, Ljubaznost
Employment benefits
What we offer:
- 100% remote work (home office) – work comfortably from anywhere in the EU
- A complete work equipment package provided by us (laptop, monitor, headset, and all necessary accessories)
- Flexible employment models – we offer different options including regular employment, freelancing, or student contracts
- Supportive and friendly work environment with clear processes and ongoing guidance
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Što nudimo:
- 100% rad na daljinu (home office) – radi udobno s bilo kojeg mjesta unutar EU
- Kompletna oprema za rad koju osiguravamo mi (laptop, monitor, slušalice i svi potrebni dodaci)
- Fleksibilni oblici suradnje – nudimo različite opcije, uključujući stalno zaposlenje, freelance suradnju ili studentske ugovore
- Podržavajuće i ugodno radno okruženje s jasnim procesima i kontinuiranom podrškom
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Was wir bieten:
- 100 % Remote-Work (Homeoffice) – arbeite bequem von überall innerhalb der EU
- Komplette Arbeitsausstattung wird von uns bereitgestellt (Laptop, Monitor, Headset und sämtliches Zubehör)
- Flexible Beschäftigungsmodelle – wir bieten verschiedene Optionen, darunter Festanstellung, Freelance oder Studentenverträge
- Ein unterstützendes und freundliches Arbeitsumfeld mit klaren Prozessen und kontinuierlicher Begleitung
